Orchard Plumbing & Heating (Basingstoke) Limited
Terms and Conditions - 31 March 2016
Existing Systems (Pipe work, fittings, equipment etc.)
Our estimate is based on an a non-intrusive survey of the property, and as such, it is assumed that any existing systems that we connect to are sound, and in good condition and in working order. The Customer must let us know if they are aware of any issues with the existing system at the time of the survey. Should we find during the course of the proposed works, any inherent faults, failures or weaknesses with the existing systems, we reserve the right to make a charge for correcting same.
If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified. For floors covered with thermoplastic tiles, vinyl sheet covering, cork tiles or laminate flooring, no allowance has been made for reinstatement unless specified.
Whilst all holes formed during the execution of the proposed works will be made good on completion, no allowance has been made for re-instatement of decorations, unless stated in the Estimate. We do not guarantee to match existing brickwork where boiler flue terminals have been removed.
The removal of all waste resulting from the works is the responsibility of the Customer, unless specified in the Estimate.
Access and Delays
It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the course of the works. Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion. Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay in completion.
Unless specified the works will be carried out in one continuous visit. Extra visits at the request of the Customer or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.
During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.
Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the Customer until payment in full has been received for said materials. We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed.
Timescales & Hours of Work
All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet clients timescales. No allowance has been made for out-of-hours working unless specified or to suit our own requirements.
Warranties & Guarantees
The works described in the estimate will be guaranteed for a period of twelve months from date of completion against faulty design and workmanship. The materials supplied will be subject to the suppliers/manufacturers guarantees. The Customer’s Statutory Right in law are not effected by this guarantee. This guarantee does not extend to existing, installed equipment, pipe work or fittings.
Customer supplied Equipment & Materials
Any items or materials supplied by the Customer or others for our fixing will be unpacked and inspected in the presence of the Customer. Any faults found will be pointed out to the Customer whose responsibility it will be to obtain replacement items. Any delays caused by faulty or damaged items may be chargeable, may result in us withdrawing from site and may affect the completion date of the works.
Any additional works that the Customer requires to be carried out whilst the specified works are being executed will be charged at extra cost. An indication of such cost will be given and the Customer’s agreement to same will be obtained before the additional works proceed.
Terms of payment are given on the estimate for the works and it is a condition of acceptance that these be adhered to. We reserve the right to charge interest at the rate of 5% above Lloyds TSB Bank plc’s current base rate per month on overdue accounts.
Prior to commencement of work involving gas appliances, the existing gas supply will be subject to a tightness test to check for compliance with Gas Safety Regulations. Any faults found will be advised to the Customer and any rectification works required may be subject to additional charges.
Should the works include a powerflush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works required may be charged at extra cost. The Customer will be asked to sign a waiver confirming this point.
Should the works include a new combination heating boiler unit connected to an existing heating system, the Customer should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in this estimate. The Customer will be asked to sign a waiver confirming this point.
It is the responsibility of the Customer to ensure that all children and pets are kept away from the areas in which we are working.
If the proposed works are being carried out in a leasehold property it is the sole responsibility of the Customer to ensure that all necessary permissions have been obtained in writing from the landlords/managing agents. We accept no responsibility whatever for any works carried out without the necessary permissions. We can furnish details of the proposed works if so required at possible additional cost.