Privacy Policy
Personal Information
This policy explains how we handle the personal data and privacy of potential customers who make an enquiry for plumbing & heating work and for customers who have plumbing & heating work carried out by ourselves.
Our website does not have any facility to obtain your personal information, only non-personal information that maybe used by WIX.
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We only take personal information from you via phone, sms or email and we only collect the minimum amount of information required to fulfil your enquiry and order and uphold any warranties of products supplied. We never sell or trade any of your personal data.
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Upon receipt of your enquiry by phone, sms or email, your name, telephone number, email address and home address (contact details) will be stored securely on our phone and computer systems, unless you advise us otherwise.
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Our estimates and invoices detail your contact information as above and are stored securely on our database and/or accounting software.
We may provide your address details to suppliers for the delivery of equipment and materials.
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If we use a third-party trade to help with the works, e.g. tiler, plasterer, electrician, waste carrier etc, we will only provide them with your name and address details in order for them to visit and carry out their work.
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Apart from HMRC and our accountants, we would not share your data with anyone else except in the following circumstances:
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When boilers are installed we are obliged to record with gas safe/local authority under building regulations.
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As part of our service, boilers, unvented cylinders and water softeners warranties are registered by the Company having obtained the customers prior consent.
If you would like your details removed from our general database if or when work is undertaken please advise in writing to service@orchardphs.co.uk.
Non-Personally Identifiable Information
Non-Personally Identifiable Information is collected automatically when you visit our Site. Non-Personally Identifiable Information is information that is not used nor intended to be used to personally identify an individual and is not associated with nor linked to Personal Information.
This Non-Personally Identifiable Information we collect via the Site includes your Internet Protocol address, browser type, browser language, the date and time of your request, and the web page you have visited immediately prior to visiting the Site.
Orchard Plumbing & Heating (Basingstoke) Limited will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted.
In the case of all users, Orchard Plumbing & Heating (Basingstoke) Limited reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Orchard Plumbing & Heating (Basingstoke) Limited web services.
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As a condition of use of this site, all users must give permission for Orchard Plumbing & Heating (Basingstoke) Limited to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.
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All log file information collected by Orchard Plumbing & Heating (Basingstoke) Limited is kept secure and no access to raw log files is given to any third party.
Cookies
Cookies are small text files stored on your computer when you visit websites. Cookies are used to help identify your computer so we can tailor your user experience.
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There are two ‘flavours’ of Cookies - ‘Session’ cookies and ‘Persistent’ cookies.
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Session cookies are temporary and are deleted when you shut down your Web browser or turn off your computer. These are used to improve how you navigate through a website.
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‘Persistent’ cookies remain on your computer until manually deleted or when they reach an expiry date. They hold information that is useful if you revisit the website, such as contact form details previosuly submitted.
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You can disable cookies already stored on your computer, but this may stop our website and others from functioning properly. It may also cause saved login details, for example, to be deleted, so ensure you have a note of them before deleting all cookies.
Essential Cookies
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No current essential cookies.
Non-essential Cookies
The following are not strictly necessary but are required to provide you with the best user experience and tell us, anonymously, which pages people find most interesting.
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Functional Cookies
Typically used for tracking the pages you visit. Page tracking data is collated by Google on behalf of millions of website owners, providing anonymous data on which pages you visited, how you got there, the page you exited the website from and so on. It allows us to see which pages are more or less popular and helps us to make our website even better.
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Targeting Cookies
These allow you, for example, to share pages with social networks such as Facebook (where applicable).